Best Sandals Resort In Jamaica – All 7 Reviewed for 2025

Simply Fantastic!

Best Sandals resort for fun activities and socializing. The "vibe" at Sandals Dunns River is unmatched by any other Sandals resort. If you want a lively time during your vacation, by all means, this is your resort.

Best Sandals resort for fun activities and socializing. The "vibe" at Sandals Dunns River is unmatched by any other Sandals resort. If you want a lively time during your vacation, by all means, this is your resort.

Amazing

Rooms were super clean and property grounds amazing. The spa experience was fantastic - highly recommend. I would like to thank Tasehieka, Amlak and Riley from the spa. They helped me with my healing from a previous injury . Want…

Rooms were super clean and property grounds amazing. The spa experience was fantastic - highly recommend. I would like to thank Tasehieka, Amlak and Riley from the spa. They helped me with my healing from a previous injury . Want to give a shout out to Balvin (bell hop) and Anwar from the bufffet for all the love and help they gave me. Rebecca was an amazing event coordinator (the silent head phone party and for show were great. And finally DeJuan from the Rum Club he really helped get the party started. Much love to all of them they made us feel like family.

My wife and I both have a long history with Jamaica. After getting engaged in 2023 we both agreed that Jamaica would be our Ideal location if we were to have a wedding. We have experienced many resorts throughout the…

My wife and I both have a long history with Jamaica. After getting engaged in 2023 we both agreed that Jamaica would be our Ideal location if we were to have a wedding. We have experienced many resorts throughout the island including Royalton, Grand Palladium, RUI, Grand Bahia, Half Moon, and Excellence to name a few. While visiting family, my wife insisted on taking a tour of the Sandals Dunns River location. I was exhausted, we had been to so many underwhelming venues all asking outrageous amounts of money. She said it was newly built, and the wedding coordinator got back to her right away, so I agreed. When we arrived, we were received by nothing short of a diplomatic welcome (no exaggeration)! The flags of the US and West Indian nations stand tall as you make your way down the long driveway. We met with Toni and were both wowed. Her poise, confidence and calm demeanor and ability to see our vision, allowed us to exhale and go with the flow. This leads us to today. We were married this past Saturday in epic fashion. It was a week's long celebration with 90 of our closest friends and family and we didn't sell the farm! Wedding aside, the service throughout our stay was also out of this world. From our butlers, Ricardo and Dexter to Joshwayne poolside and Rhenae helping every step of the way! All of our guests were thoroughly impressed with Sandals Dunns and the outstanding level of service we received! Deryk, you and your team deserve all of the flowers!!! Jodi and Tyler

Home away from home

We love Jamacia Sandals. Here visiting a friend home away from home, Kenroy. He set us with dinner at Edessa with surf n turf. So yummy. Thank you Tanisha Alyssa Casey Anne, and chef Nicolas. Great experience, fun people, beautiful…

We love Jamacia Sandals. Here visiting a friend home away from home, Kenroy. He set us with dinner at Edessa with surf n turf. So yummy. Thank you Tanisha Alyssa Casey Anne, and chef Nicolas. Great experience, fun people, beautiful view. Thank you for the exceptional service as always.

Staff

We just got back from Sandals Dunn River and I'm still grinning from ear to ear! The service was top-notch, and Chef Juan and his team were absolute rockstars. They totally understood our kosher needs and made sure we had…

We just got back from Sandals Dunn River and I'm still grinning from ear to ear! The service was top-notch, and Chef Juan and his team were absolute rockstars. They totally understood our kosher needs and made sure we had everything we needed. I mean, these guys are pros! The attention to detail, the hospitality... it was all just perfection. We felt like family, not just guests. If you're thinking of going to Sandals Dunn River, don't hesitate - just book it. You won't regret it!"

Awesome resort and service. Our home away from home.

We have been coming to this resort for over 10 years and it gets better every trip. Omar has added a new level of service as general manager. He knows everyone on the resort by name and is always walking…

We have been coming to this resort for over 10 years and it gets better every trip. Omar has added a new level of service as general manager. He knows everyone on the resort by name and is always walking around making us feel welcome and appreciated. We can't say enough how wonderful Gladstone and Sherrill are as our butlers. The beach butlers Romaine, Trevardo and Daniello remember our drink preferences year after year. I went scuba diving next door at Ochi and the dive masters took great care of me. Kemar, WInston and Dennis and all the dive crew are fabulous. I did a night dive that was spectacular. My husband golfed everyday and the staff over there are fantastic. Janoi at the front desk remembered us and made us feel welcome and appreciated. The level of service from housekeeping, restaurants, butler service, bars, and the water sports is excellent! Even if you don't ask for help, they ask what they can do for you. I feel so spoiled and special here. It's our home away from home.

Hidden Gem

This Sandals is a hidden gem! This is our 2nd time staying here and we are already booked again! The service is exceptional at every level and the staff really enjoys building relationships with their guests! We had the best…

This Sandals is a hidden gem! This is our 2nd time staying here and we are already booked again! The service is exceptional at every level and the staff really enjoys building relationships with their guests! We had the best butlers Andre and Johovan that went above and beyond our expectations and made us feel special. Omar Robinson, the General manager, has created a such amazing resort environment at this beautiful resort!

A Truly Unforgettable Experience

From the moment we arrived at Sandals Royal Plantation, we knew we were in for something special—but what we experienced far exceeded anything we could have imagined. This stunning, intimate resort offered more than just ocean views and luxurious accommodations;…

From the moment we arrived at Sandals Royal Plantation, we knew we were in for something special—but what we experienced far exceeded anything we could have imagined. This stunning, intimate resort offered more than just ocean views and luxurious accommodations; it provided exceptional service at every level, making our 25th wedding anniversary celebration unforgettable. Every single team member at this resort—from the groundskeepers to the wait staff, from spa attendants to housekeeping, and most especially the phenomenal butler service—was outstanding. Their warmth, professionalism, and attention to detail created an atmosphere of effortless luxury and genuine care. We were privileged to have Biggs and Alrick as our butlers, and they truly went above and beyond. They not only catered to our every need but also orchestrated daily special lunches for our group of eight that were thoughtfully curated and beautifully presented. A standout moment was when Biggs arranged a private jerk chicken lunch, a taste of Jamaica that we’ll never forget. Meanwhile, Alrick worked closely with Chef Lorenzo to recreate the tapas menu from Sandals Ochi—a personal and delicious surprise that touched us deeply. Meeting Chef Lorenzo in person to thank him was a highlight we’ll always remember. And the lobster Thermidor they organized and served to us? Hands-down the best any of us have ever had. Our experiences in the Wobbly Peacock Pub were made even better by Tricel, who was absolutely incredible. On day one, when we all craved pub bites, she simply smiled and said, “Let me bring you a mixed platter of everything.” And what a delicious spread it was! Every night, she took care of our group with a perfect blend of speed, efficiency, and humor—always making sure our drinks were topped off and that we were well taken care of. Breakfast was a daily joy, thanks to the amazing trio of Vanya, Staci-Ann, and Andre. Their cheerful greetings, attentiveness, and playful energy set the perfect tone for each day. Despite managing a table of eight, they never missed a beat and made us feel truly seen and valued. At the Royal Grill, we were met with friendly smiles and top-tier service from Stephne, Venessa, Wilton, and Sherika. Their warm personalities made our poolside lunches fun and relaxing. Over at The Terrace, Giovanni was another standout—efficient, personable, and always ready with a smile. The beach butlers kept us cool and refreshed, never letting our glasses go empty, and always checking in without being intrusive. The beachside service was seamless and truly enhanced our days in the sun. A special thank-you goes to Yaneike, our housekeeper, who kept our room pristine, fully stocked, and always ready for us to relax after a day of sun and sand. Having a spotless room with a perfect ocean view every day was an absolute dream. One of the most memorable parts of our trip was our Retie the Knot ceremony, celebrating our 25th wedding anniversary. The entire wedding planning team was outstanding, and Kelly Ann in particular made the experience magical. She blended professionalism with fun and brought such joy and calm to the day that we couldn’t have imagined a better celebration. Omar, the general manager, is the heart of the resort. He is present, approachable, and genuinely invested in each guest’s experience. He greets returning guests by name and leads by example—whether it’s clearing plates, adjusting cushions, or simply sharing a kind word. His leadership is reflected in the warmth and camaraderie of the entire staff. The food at Sandals Royal Plantation was simply some of the best we’ve ever had at any Sandals property—and we've been to several. We also dined twice at Sandals Dunn’s River, and both times the meals were fantastic. In short, Sandals Royal Plantation is a gem. It’s peaceful, elegant, and run by a team of people who genuinely care. It felt like being welcomed into a big, extended family where everyone looks out for each other and treats guests with the utmost respect and warmth. We left with full hearts and already can't wait to return. Thank you, Sandals Royal Plantation, for making our anniversary so special. We’ll be back!

Ultimate Relaxation

Our first trip to Jamaica Royal Plantation was in April 2025 and loved it so much I booked a trip for July 2025. I have never booked a trip to the same place twice (we like to explore new countries…

Our first trip to Jamaica Royal Plantation was in April 2025 and loved it so much I booked a trip for July 2025. I have never booked a trip to the same place twice (we like to explore new countries when we have vacation time). However, this resort changed my mind. I had to come back to make sure I didn’t imagine the entire stay. It truly feels like a resort for royalty. Everyone will know your name, food/drink preferences and how you to prefer to relax within the first day. We are low key - my partner likes to read under the patio or sun shade and I like to dip my toes in the pool or ocean. Every single guest feels valued (it is a small resort so you meet your ‘neighbors’ and have chats at breakfast or lunch). The butlers go above and beyond to make sure you don’t worry about a thing. My shout is to our butlers Anthony and Robert. They never missed an opportunity to make our vacation amazing! Finally, Omar…the amazing general manger. WOW. I have never met a general manager of any Caribbean resort, and certainly never one that is always present, greeting guests by name (and bringing popsicles to beach - for real!) I wish I could go back in three months…I think every guest does…but I will DEFINITELY be back within the year. Yes, it is that good. ❤️

Jamaican Paradise

Sandals Royal Plantation has become our little 'Heaven on Earth'. Our first trip there was when we had our 'Weddingmoon' in 2018. We went back in 2024 and again in 2025. We love the quiet, relaxing, and rejuvenating aspects of…

Sandals Royal Plantation has become our little 'Heaven on Earth'. Our first trip there was when we had our 'Weddingmoon' in 2018. We went back in 2024 and again in 2025. We love the quiet, relaxing, and rejuvenating aspects of the resort. Our butlers, Adrian and Alrick, are always so personable and accommodating. The GM, Omar, is so welcoming and has the best memory out of anyone we know. The entertainers, Brandon and Nataki, are wonderful singers and so very sweet to talk to. We thoroughly enjoy getting to know, and chatting with, the waiters, waitresses, and beach butlers. Please do not hesitate to book this resort if you are looking to be pampered and experience a serene vacation!!!

Anniversary Trip

My husband and I spent 5 wonderful days at Sandals Negril for our anniversary. We staying in a club level beachfront walkout in the paradise building. The location was perfect and the views were stunning. This was our first time…

My husband and I spent 5 wonderful days at Sandals Negril for our anniversary. We staying in a club level beachfront walkout in the paradise building. The location was perfect and the views were stunning. This was our first time to stay at this resort, but the staff made us feel like family from the time we arrived! A huge shout out to Trevolyn at Perla. This sweet lady went above and beyond to make us feel welcome. We also had an amazing concierge, Jermaine. He was so helpful. He had our dinner reservations made before we even had to ask. We enjoyed all of our meals, but our favorite restaurant was Sundowners. We would definitely recommend this resort.

Stay here if you love a fun but peaceful vacation!

I loved sandals Negril. The hospitality was amazing. Just to name a few people that were amazing. Dillon our favorite bartender and very nice, Vandame a great photographer and very funny, Stacy ann gave us a great welcome. Tracy ann…

I loved sandals Negril. The hospitality was amazing. Just to name a few people that were amazing. Dillon our favorite bartender and very nice, Vandame a great photographer and very funny, Stacy ann gave us a great welcome. Tracy ann was one of the excellent ones at the bayside restaurant, also I didnt get a chance to get the name of the woman at the desk when you register for excursions she was a great help and lovely personality. It was others that I don’t have the names of but my girlfriend and I enjoyed ourselves so much. Jamaica feels like my second home. If you are looking for a place that is relaxing and full of love visit sandals Negril. Ya mon.

Negril Sandals

Had a fantastic time. Was not very crowded and the whole resort was awesome. If I have to give any negative is the food at a couple restraints was a bit slow but the food was great. The people were…

Had a fantastic time. Was not very crowded and the whole resort was awesome. If I have to give any negative is the food at a couple restraints was a bit slow but the food was great. The people were very nice and helpful. One that was really awesome was Devon Whilby, one of the photographers. He made our pictures a lot of fun and relaxing. The amenities were great loved the scuba diving and snorkeling.

20th anniversary to remember!!

Just got back from our first Sandals first Jamaica trip July 15-22 and everything was amazing! From whisking through Montego Bay airport in 25 minutes to the just over an hour long ride to the resort, everything was great. In…

Just got back from our first Sandals first Jamaica trip July 15-22 and everything was amazing! From whisking through Montego Bay airport in 25 minutes to the just over an hour long ride to the resort, everything was great. In short, food - amazing, we ate at all restaurants, Sundowner, Barefoot, Brava, Kimonos, Perla, Bayside all fantastic. Easy to make reservations, service was always good, never waited long, always got enough food and drink! Perla was our favourite for lunch right on the beach, beef and curried chicken patties are a must try! The pizza was also a tasty meal on the beach. The room - Longshore luxury, great room, good size, bathroom and shower were great. Not much of a sitting area but why sit in your room when the resort has so many beautiful views. Always clean, towels stocked, bar stocked and filled daily, turn down service at night was also a nice touch. Resort - very clean, hard working grounds crew, some Reno’s going on, hardly noticed, a bit of power sawing in the afternoon but nothing that would ruin any trip. Easy to navigate the grounds, everything is close and beachfront which is great. Our room faced the road in front of resort , a bit noisy in the morning but we were up anyways, no point in sleeping away your vacation in the room.. that’s what the beach is for! The Beach - amazing, white soft sand, clear water, there is sea grass growing at the bottom, had some guys removing it the week we were there, always enough loungers in the shade at any time of day to grab a spot. Beach vendors walk up and down all day, not many but they are there, easy to say no thanks and they move on, not pushy at all. We walked the beach to the Beaches resort 25 mins away and they have zero sea grass, really wide beach area with tons of absolutely clear waters, very similar to Cuba’s beaches if you’ve been. Must be Sandals location as to why the sea grass but not a big deal at the end of the day. No waves, all the water super calm. Hotel Vibe - people of all ages, good mix, I’d say most were 25-50, gets rather quiet at night after the shows but they have a great DJ and Karaoke for the entertainment afterwards… was fun hanging around the main bar or the piano bar to drink, dance, watch and sing! Staff was amazing, seriously blown away, everyone was just so friendly, helpful, smiling, happy, and I mean like everyone. Never took long waiting for a drink, waiting for food, waiting for anything. Watersports was awesome, we snorkeled, glass bottom, kayak, Hobie cat, water trike, tubing multiple times… again everyone was friendly and helpful, had so much fun, and it’s all included which makes it that much more fun! Special shout out to our girl Anneika!!! Beach service by Perla, we never went thirsty or hungry with her around, always smiling, we chatted quite a bit and always made sure we were good as well as all the other guest she was looking after in her area. Such a hard worker and great attitude! Entertainment staff always worked hard preparing for the shows, all of them have such amazing voices its crazy, at one point I thought I was listening to Rihanna and realized after it was Lady Skye! Overall and amazing trip, we loved the resort, the people, the food, the entire vibe. Tips- bring an umbrella from the room at night, if often rained in the evening for a bit and if you were caught out in it you’ll get soaked. Bring water shoes if you don’t like your feet in the sea grass, heard someone stepped on something that hurt their foot. We just avoided walking the grassy areas when we walked and swam over to the resort floaties without touching the ground! Don’t miss the amazing sunsets… make sure you’re dining or hanging around the bar, beach or pool to watch the sun go down. It’s all inclusive, I ordered the mussels and swordfish steak at barefoot, 2 meals but great portions and easy to finish, had the tenderloin and lobster tail at sundowner, again two meals on the menu but I combined them, they don’t mind, all the food was delicious but just not enough time to try them all unfortunately. Our first time at Sandals, definitely not our last!

Very far off being a 5* resort. Needs refurbishment, pest control, staff training and a food quality upgrade.

We recently returned from a 1-week stay at Sandals Negril, which was our first Sandals experience but based on our experience likely also our last. The resort desperately needs a full refurbishment, extensive staff training befitting of a 5* category…

We recently returned from a 1-week stay at Sandals Negril, which was our first Sandals experience but based on our experience likely also our last. The resort desperately needs a full refurbishment, extensive staff training befitting of a 5* category and a complete quality upgrade across almost all dining locations. However, addressing these issues does not seem to be a priority for hotel management and they would therefore be better off reducing the hotel star rating to 3* to match expectations to reality. Pros: - The location of the resort along the beach is lovely and is the main draw for guests - Staff members are friendly if not always helpful, but some have tried to help when concerns were raised - Small gestures like a candlelight dinner and a dessert plate were made related to some (not all) of the issues we faced during our stay - F&B management specifically did seem to take the feedback on poor food seriously - Other room types in the Sundowner building for example seemed to have been built or renovated more recently and looked not just a little but a lot nicer than other room categories, although I will caveat that that building still had visible black mould and missing finishes - Breakfast and lunch buffet options were fine (if not memorable) and the Sundowner restaurant was also okay, minus the desserts that were dry and tasteless. Cons - The resort is in desperate need of a full refurbishment. There is some individual work going on here and there but it falls short of what is needed. Most surfaces and furniture is worn, cracked or peeling, and there are temporary fixes visible all over the resort that try but don’t succeed to paper over the tired feel of the place. Some areas of the resort feel extremely dingy, dirty and damp, and indeed there is black mould and water damage visible in public areas. - Our room category faced the road, obscured by a wall but still with constant traffic noise. This is not mentioned at all during booking. - Our first room had loud bar music pumping late at night and we found a cockroach within 1 hour of being in the room. - Changing our room required multiple requests and front desk staff seemed to only take a request seriously if asked at least three times, as well as not being able to handle a simple thing such as checking for other rooms without a 30-45 minute process involving management. - The replacement room a few doors down still had the traffic noise but thankfully no bar music, however had some additional problems: a leaking AC unit dripping onto light switches (causing sparking sounds, very likely a safety issue); water supply cut out twice during our stay, meaning we couldn’t take a hot shower after a 12-hour excursion; and after a couple or days we found a cockroach in this room too. - Food quality was poor across majority of the dining locations. Everything from a BLT and fries on room service to gyoza at the Japanese restaurant were all delivered soggy, and general quality of meat, preparation etc was well below what any hotel claiming a 5* category should be happy serving out. The best meals we had all holiday were outside the resort and almost everywhere we experienced outside the resort had better food. - F&B service is also very inconsistent, for example the Spanish tapas restaurant inexplicably deciding to serve tapas as if they were each a tiny individual course, leaving us to eat a few pieces of cauliflower before it got cold while we awaited another dish that should really have accompanied it. Bar service across the resort can also be extremely slow even with relatively few orders. - Difficult to prove one way or another but the drinks definitely seemed to be watered down, or alternatively my alcohol tolerance may have increased 5x while in Jamaica. - General customer service across the resort is friendly but incompetent and as a guest is exhausting. Every single request, no matter how simple, takes multiple follow-ups and the timings given are never stuck to. In one (of many) examples we required a total 6 conversations with staff over two days just to get some laundry done. Nothing that staff say will be done can be trusted to actually be done. - Staff also moved our belongings from sun loungers twice: first I will chalk up as an honest mistake as they thought our things belonged to another guest who had left the resort that day. On the second occasion though we never got our belongings back as they misplaced them. Luckily there were no valuables just magazines and sun lotion but the principle is the same. - While we spoke to the F&B management when the food issues were raised, when other issues were raised we have had no further reply from the hotel management.

We had the butler elite experience with Clive and Recardo and they made this honeymoon the most perfect week ever!!

This resort was me and my wife’s honeymoon of choice and we couldn’t be happier about it!! From top to bottom it was perfect!

This resort was me and my wife’s honeymoon of choice and we couldn’t be happier about it!! From top to bottom it was perfect!

Amazing resort!

We had an amazing time and would like to commend those who have made our stay so special. From the beginning Lotoya (loyalty manager) welcomed us and made us feel at home. Casseana from redlane spa did a spectacular job…

We had an amazing time and would like to commend those who have made our stay so special. From the beginning Lotoya (loyalty manager) welcomed us and made us feel at home. Casseana from redlane spa did a spectacular job with my hair and makeup for our vow renewal. Tevar and Kevin took great care of us at the Rondovals helping a lot with our wedding day. Kemar (Manager)was a life saver helping press my wedding gown after I burnt my hand. O’Neill from the photoshop took amazing photos and is extremely humble. The resort chefs and servers have been amazing with my allergies, Enrique and Tedroy went out of their way to make sure my meals were safe. Lastly, Radcliffe and Annika have been very kind and helpful with our room. Our butlers Stephen and Rayon also went above and beyond making our stay at the bungalows perfect. Highly recommend the resort and the staff.

Sandals South Coast is AMAZING

We spent a week at Sandals South Coast in July 2025. We had been to a few other Sandals previously and had good experiences. This was by far the best of the Sandals we have visited. The staff was phenomenal!…

We spent a week at Sandals South Coast in July 2025. We had been to a few other Sandals previously and had good experiences. This was by far the best of the Sandals we have visited. The staff was phenomenal! We cannot say enough good words about them. Our butlers Alicia and Tiffany were outstanding. Shemar took us out on the Hobie Cat and showed my husband how to sail - he was so kind and helpful! The restaurant chefs met with me, as I have food allergies/intolerances and they were wonderful - meals were delicious! The breakfast buffets could not have been better!! Every restaurant had kind and attentive staff - Juleyanne at Bayside was a beautiful hostess!! Our room was spotless! The beach was beautiful! We could not have asked for a better experience. We will definitely be back! Well done Sandals South Coast!!

Can’t Wait to Go Back—Loved Every Second!

We stayed at Sandals South Coast for our anniversary and had such a great time. The resort is absolutely beautiful—huge property, quiet beach areas, and some really good restaurants (especially loved Eleanor’s). If you’re booking, I highly recommend getting the…

We stayed at Sandals South Coast for our anniversary and had such a great time. The resort is absolutely beautiful—huge property, quiet beach areas, and some really good restaurants (especially loved Eleanor’s). If you’re booking, I highly recommend getting the private transfer instead of the shuttle. We made the mistake of doing the shuttle when we arrived, and it was pretty stressful. The private ride on the way back was smooth and relaxing, and our driver, Nikolai, was so kind and knowledgeable. We did a vow renewal while we were there, and I can’t say enough good things about Chevelle, our coordinator. It actually rained that afternoon, but she handled everything so calmly and made sure the ceremony still felt special. Khalia at the front desk also helped us out during checkout and was super friendly—just one of those people who makes things easier. We’ll definitely be back. Already missing it.

Artist

Francois, This artist’s voice is nothing short of breathtaking — effortlessly blending the raw soul of reggae with the power of gospel, the smoothness of R&B, and the lyrical sharpness of dancehall. Whether performing an intimate acoustic ballad or a…

Francois, This artist’s voice is nothing short of breathtaking — effortlessly blending the raw soul of reggae with the power of gospel, the smoothness of R&B, and the lyrical sharpness of dancehall. Whether performing an intimate acoustic ballad or a high-energy anthem, their vocal range is controlled, expressive, and deeply moving. There’s a richness in their tone and a clarity in their delivery that can only come from natural talent honed through years of dedication.

Don’t overlook this resort!

Amazing resort. Well kept. Rooms are updated and nice. Staff is friendly. We will 100% return. Already booked our next trip. Rayo and Cooper are the most outstanding butlers, and made this trip so much more special. Kim, in the…

Amazing resort. Well kept. Rooms are updated and nice. Staff is friendly. We will 100% return. Already booked our next trip. Rayo and Cooper are the most outstanding butlers, and made this trip so much more special. Kim, in the loyalty lounge went above and beyond to help us find the best deal on our next vacation.

Beautiful Views & Friendly Staff with Some Room for Improvement

There were so many great things about our trip to this resort, but I wish I would have known some of the negatives ahead of time. The food quality and service was really hit or miss. Our check in was…

There were so many great things about our trip to this resort, but I wish I would have known some of the negatives ahead of time. The food quality and service was really hit or miss. Our check in was past 4, so we couldn’t book reservations at any of the reservations required spots that day. We went to the walk in spot and it wasn’t very busy. It took 20 minutes to get drinks and over 2 hours to get our food. 4 tables who were sat after us received their food before us. When the food came out not all of the dishes were correct and it was ok quality. Fast forward on our trip, food service was much better at the reservation restaurants and quality was much better. Thai = some dishes were a bit bland but some were phenomenal. French = everything we tasted was great. The pub of all places which we didn’t even realize until the last day served food was GREAT (and the fastest)! Bartenders throughout were friendly and pretty fast. Sometimes they seemed to get annoyed with making shots. We weren’t ordering them non-stop, but still they weren’t thrilled. The entertainment team members were great! Tasheka, Happy Feet, and Dr. Smooth - you guys were great. Shout out to Marsha for slipping a mini- silent disco for us! We obviously came to this resort expecting and wanting a couples resort that wasn’t a rave party, but we weren’t expecting it to be quite so low key. The fire show and the one love show were great! We went over to the Montego Bay resort for one of the days to play pickleball and hang out. The pools at both are very small compared to resorts we are used to, but the layout and modern style of the Montego Bay is more youthful. Royal Caribbean is a bit more dated and needs some repairs and maybe a little modernization in some spots. Would we go to Sandals again based on our experience? Yes? But, if you’re 20-40, I would consider some of the other resort chains we’ve gone to first for the price we paid for this trip. If you’re looking for a quaint, romantic get away with phenomenal views and great overall service, I would however recommend this to be added to your short list!

Do yourself a favor and book a different resort . Communication is horrible here from the moment you step in the lobby and speak to the greet staff . In addition to being poorly trained and informed much of the…

Do yourself a favor and book a different resort . Communication is horrible here from the moment you step in the lobby and speak to the greet staff . In addition to being poorly trained and informed much of the staff is not friendly , particularly the bar and server staff . We spent time at the sister resort and it seems to be a much better ran resort it definitely had better entertainment , nicer hospitality staff . The transportation people were also helpful there . Just a much better vibe left me wishing we had booked there instead of royal .

10 thumbs up

Best service ever big thank you to Roland, SherryAnn and Brittney for the over the top service that made our anniversary very special

Best service ever big thank you to Roland, SherryAnn and Brittney for the over the top service that made our anniversary very special

SRC Delivers!

We traveled last week for 5 nights with our 2 adult children and their significant others. That meant there were 6 people reading reviews in advance, needing coordination with meal fables, etc. We decided to try the Butler level category…

We traveled last week for 5 nights with our 2 adult children and their significant others. That meant there were 6 people reading reviews in advance, needing coordination with meal fables, etc. We decided to try the Butler level category for the first time, hoping it would ease our coordination burden. WOW. I will get to Sherry Ann and Roland in a minute, but first the things we read online in advance that had us worried. Construction: Yes, the overwater bungalows were all being refurbished, but it had zero impact on our trip. Construction Noise: I guess if you really were paying attention, you might hear a random hammer or machine, but we were in the building closest to the construction and it was not an issue. Private Island Pool closed: Well, it has reopened and made for a nice “new” spot to enjoy mid way through our trip. Beach is Small: Yes, and there are not as many people at this resort as other Sandals, so there was always a beach chair available or someone (even beside the Butler) who were happy to help with towels and chairs at the pool or beach. One of our party had a food allergy. EVER SINGLE TIME we sat down, the server asked “Any food allergies?” And when we said yes, they immediately gave a menu rundown of what was okay and what to stay away from. And when food for 6 was delivered, they would confirm which of us had the allergy. So professional! Now, for Sherry Ann and Roland. They had carefully studied our pre-arrival preferences (such as pre-order of a birthday cake for my Daughters Birthday), helped us pivot reservation plans when we decided at the last minute to change (again, for 6!), made sure I was never far from a cold water or Red Stripe no matter where we were on property, and suggested some new drinks that were always a treat! Finally, the best example of great service - We planned to go to the Reggae Sumfest music festival in downtown MoBay, which was great. Sherry Ann coordinated with our taxi driver to have lawn chairs in the taxi waiting for us to use when we were picked up! My kids have made up a song about Roland and Sherry Ann after we left that is sung to the tune of Bob Marley’s “No Woman, No Cry” (“No Roland, No Cry. No Sherry Ann, No Cry”). We were laughing so hard on the bus back to the airport. I would be remiss not to mention the so very many more that made our trip great but I’m not great with remembering names - The lady shuttle boat Captain to the Island was as skilled of a boat driver as I have ever seen, the bartender with the bucket hat at the island who poured drinks as if he had 4 arms, the Chef in white coat at the Jerk Shack that shared her secret recipe for the Hell Fire jerk sauce, just to mention a few. Thanks for taking care of my family. We have rebooked and will see you all in December 2026.

Sandals MoBay Akeem steals the show!

Sandals Montego Bay offered a great experience . The food at butch’s steak house dinner was awesome all around (surf and turf as well as sides). There were different bars and pools to hang out at and the beach was…

Sandals Montego Bay offered a great experience . The food at butch’s steak house dinner was awesome all around (surf and turf as well as sides). There were different bars and pools to hang out at and the beach was bigger than royals location. It was nice to have the option to visit royal location via shuttle (8 min ride) and use the amenities there as well. The room was clean and room service was fast! We met Akeem (entertainment department) who brought great fun the entire experience ! We as a couple won bingo and won some beautiful artwork prizes ! We loved that there were different tables set up for souvenirs and art to purchase. Food was good DRINKS WERE GREAT! Pina colada’s with Appleton floats were the best! Don’t be shy with the entertainment dept. they’ll make your vacation 100 times better and customize your experience for you. Yes, I mean you get better perks if you become friends.

7th stay at a Sandals resort, first time staying at Sandals Montego Bay

We stayed for one week in July 2025 in category M1 beachfront millionaire one bedroom butler suite room 1566. The room was very well appointed, clean, updated, and RIGHT on the beach. Just a few steps from the beach, unobstructed…

We stayed for one week in July 2025 in category M1 beachfront millionaire one bedroom butler suite room 1566. The room was very well appointed, clean, updated, and RIGHT on the beach. Just a few steps from the beach, unobstructed ocean views. Bathroom has a nice walk in shower with 2 shower heads and dual controls and a soaking tub, double vanity, walkin closet, and a water closet with its own door. 2 smart tvs, king size bed, and a living room area with a couch, chairs, table, etc. Patio has a daybed, cocktail table and chairs and a soaking tub. Our butlers, Dane and Oshane, were friendly and very accommodating. They are a huge asset to the resort. Adair runs the overwater bar “Latitudes” and exemplifies what it means to serve her guests. She’s always friendly and happy to serve. Naseen works the overwater bar as well and always greets with a warm smile. We spent a lot of time at Latitudes as our room was a short walk from the bar, so we got to know them well. Damar from the bar….the living room bar, that is…always eager to craft your favorite cocktail…and Marlon….you must ask him about his Australian accent!! This guy is amazing, and hilarious. Theodore…a true gentleman. Amazing. Allan, a true hero. Thanks for all you do. Raj, the butler…. Raj… bro…. I won’t forget you and our experience. A genuine heart… we had a truly great experience with you as well. I hope to see you again. The list goes on, but those people stood out the most. And then there’s Wendy-Ann… one cannot forget Wendy-Ann. Thank you for your wonderful service and for making our experience amazing. Regarding the restaurants, our favorites were the jerk shack for delicious jerk chicken, the sushi restaurant, Soy, where Joel is the most amazing host/manager ever, butch’s for steak, and the ice cream shoppe for dessert! Oh we enjoyed the French restaurant as well. Do keep in mind some of the restaurants do not offer climate controlled seating. Tokyo Jo’s, tho a great experience, is an open air concept, as is the Italian and French restaurant. Not a bad thing necessarily, but if you’re looking for a/c, you will be limited in your dining options. Beautiful beach, wonderful people, nice rooms, great food, another great Sandals experience. I can’t wait to go back. See you soon!!!

Take better care of the animals

We were there for a friend’s destination wedding. I had a great time. The accommodations & food were great. Very well kept & friendly, courteous staff, except in the gift shop. They are not very friendly in there 😼. Took…

We were there for a friend’s destination wedding. I had a great time. The accommodations & food were great. Very well kept & friendly, courteous staff, except in the gift shop. They are not very friendly in there 😼. Took an excursion to Dunns River falls. 100% recommend it. As an animal lover, it is a bit disturbing to see so many feral cats on the property not being taken care of properly. An organization like Sandals can surely afford to get involved in a TNR program at least. I looked it up & they claim to do TNR as well as get them medical care. Other than them being fed well, by the guest, I don’t think they are taken care of. I saw a pregnant one & all the males I saw are definitely intact & look sickly 😢😿. Also, there is a tropical bird, a macaw maybe, in a cage on the property. Why?? Some people in our party had a room close to the bird & it squawked all night. This is not fair to the bird or the guest.

The staff make the resort.

This is my first time staying at a Sandals resort however I have stayed a multiple resorts in Jamaica before. I will start by saying of all the Jamaican resorts I’ve been to, this is the friendliest staff we have…

This is my first time staying at a Sandals resort however I have stayed a multiple resorts in Jamaica before. I will start by saying of all the Jamaican resorts I’ve been to, this is the friendliest staff we have encountered. We are used to staff looking for tips whenever they help you however here there is no tipping and the staff are always willing to help. Location: The location of the hotel is a very short drive from the airport which is awesome compared to a long drive to Ocho Rios or Negril. The downside (for some) however means that it is on the flight path so you can hear planes landing and taking off. The reason I say downside for some is because my husband and I didn’t mind the plane noise and enjoyed watching the planes emerge above the resort. Beach: The beach is beautiful and is broken up into around 3/4 beaches. The water is clear and you can walk right in without needing water shoes. There are some coral spots so you can snorkel without having to get on a boat. If however you want to go out further to snorkel, the resort does offer hourly snorkel trips that are included as part of the all inclusive. Also, if snorkeling isn’t your thing then at 11:30 you can do the glass bottom boat trip that takes you out to the reef and you see the fish through the bottom of the boat. The guide for that trip was very formative and kept the boat ride fun and interactive. Pool: The swimming pools were a bit of a let down for us, they are very small with very limited sunbeds that get snapped up early in the morning and the sit with towels on them all day but no people. If swimming or lounging around the pool is your preference then this wouldn’t be the resort for you. On the topic of sun beds, around the pool wasn’t the only issue. The beds on the beach also had a similar issue with towels. There were limited beds that had shade from the very hot sun and the ones that did were taken early in the morning. Again, you would walk past at various parts of the day and the same sunbeds would be empty. Also the sunbeds in the shade were all reserved by butler rooms, so I’m not sure if it’s the butler reserving the beds or the individuals, but they would all have a towel and the blue cooler at the bed but no people. Food: There are a lot of restaurants to choose from, with the steak being the only place you need to reserve. We did try to reserve at the club desk and was told it is fully booked for our stay but they would try find something and to come back the next day to check. We did however book the Thai restaurant at the other sandals resort in Montego Bay. The next day my husband called to ask if we got a steak reservation and was told yes it’s 5pm on Friday. Meanwhile we already had the Thai booked for 6pm Friday. My husband pointed this out to them and they said o yes which one do you want to cancel. I’m not sure why they would think we would want 2 restaurants booked within an hour of each other for dinner. We did over hear other people have issues booking reservations with the club staff too. The food itself was average, my steak was over cooked at the steak house however my lobster was good. The noodles at Joes smelt good but we were underwhelmed by the taste. The pizza was not good! The fish in foil at jerk shack was the star of the show. Other things to note: - There is an app that tells you what is happening around the resort. We did notice that things would be advertised but not happen. - the airport shuttle is convenient however the last one to the airport is 1:15. Therefore if you have a late flight you will be waiting at the airport a long time. We ended up taking a taxi for $20, given our flight was not till 5:30 and the ride is only 5 minutes and we didn’t want to sit at the airport for 4 hours.

Our experience was two fold. Our butler's were wonderful, Sean and Navaldo. They were very attentive, friendly and helpful. The entertainment staff was amazing. They really get the audience involved and hyped up! They are all very talented and we…

Our experience was two fold. Our butler's were wonderful, Sean and Navaldo. They were very attentive, friendly and helpful. The entertainment staff was amazing. They really get the audience involved and hyped up! They are all very talented and we looked forward to all the activities they would put on. Now as for the negative experience, which put a large damper on the vacation. We had a very significant problem with one of our excursions. I am almost 100% positive it was a Sandals error. We would never know though, because we asked for a manager on 2 different days, and no one would actually meet with us. They went through the butlers which is extremely unprofessional. Then the compensation was only going to be 25%off the excursion, which definitely did not meet the problem/experience we had. We finally got 50% off, but again, not enough for what happened and also with no manager actually meeting with us. There were also some issues with charges on our account that we had to deal with so unfortunately, all of this took up time away from the wonderful experience we were having on our vacation. But thank you to our butler's and the entertainment staff for making the rest of our vacation wonderful.

Our First Experience at Sandals Ochi

Our overall experience at Sandals Ochi was very good from the moment we were picked up at the airport until our departure back to the airport. The resort property is expansive and divided into three separate sections. We thoroughly enjoyed…

Our overall experience at Sandals Ochi was very good from the moment we were picked up at the airport until our departure back to the airport. The resort property is expansive and divided into three separate sections. We thoroughly enjoyed our stay at the Riviera—Honeymoon Beachfront Penthouse Club Level. Positives: Outstanding customer service from every Sandals employee we encountered. Comprehensive all-inclusive package with a wide array of private and Sandals-sponsored tours and experiences available. Numerous dining options with many restaurants to choose from. Well-maintained common areas and a relaxed atmosphere throughout the resort. Negatives: The mattress in our room was uncomfortable despite attempts to flip it; we regret not requesting a room change. Some guests were noticeably intoxicated, though this issue is not really the resort's responsibility. Restaurant schedules were confusing, leading to difficulties making reservations. They always seemed to be fully booked or unexpectedly closed. Additionally, some restaurants were out of the dishes we specifically wanted to try. Overall, this was my first experience at a Sandals resort, but I don't expect it to be my last. Remember to have patience and embrace 'island time' — it enhances the experience. Special thanks to Moesha (Cook) - soft scrambled with cheese...please, Kcvoy, Davion (Bellhop), Patrice, Neal (Cabana Connoisseur), and many others who made our stay memorable. Recommended! "Bless up"

Sucked like a Hoover with a Hemi

Okay, so this was our 8th visit to a Sandals including 1 to Ochi before. Wouldn't have been there except my son decided to get married there. The wedding was well done and no complaints. The rest was so below…

Okay, so this was our 8th visit to a Sandals including 1 to Ochi before. Wouldn't have been there except my son decided to get married there. The wedding was well done and no complaints. The rest was so below par, it's laughable. Butlers were completely uninnovative. Swore they couldn't get scotch for the room for 3 days then we got it within 20 minutes when asking different staff. Resort isn't really walkable for butler suites so you're dependant upon others to get around. Service is slow at most restaurants. Breakfast buffets served in restaurants with no AC in fn Jamaica! I had relatively expensive sneakers stolen from our room. Altogether will never return but still love Sandals properties overall. Don't go. Let this disappointment die a slow death.

So let me start off by saying that this review doesn’t pertain to all of the staff. With that being said reversed racism is beyond real at this location. Service for the most part is non existent. Food quality is…

So let me start off by saying that this review doesn’t pertain to all of the staff. With that being said reversed racism is beyond real at this location. Service for the most part is non existent. Food quality is something I’m not sure I’d feed animals. Amenities lack luster, cost over priced. Up to 30 mins to get a drink and they weren’t busy. Twice we almost got ran over by staff driving golf carts like they were on a nascar track or something, the day of departure they almost collided golf carts as the one staff member wasn’t paying attention while driving. The room was amazing however our pool pump never ran so the water was cloudy and discouraged us from getting in it. The pools at the resort close at 6 and no one would swim in the pool at our room. Soda is watered down, food lack taste! Ray and TT the shuttle drivers were the best part of the entire trip! Learn to use 7krave the food delivery company is f going here. But I would highly recommend another resort because this one is horrible.

Sandals Resort Ochi

We met an amazing and professional bartender named Christopher during our stay at Sandals Ochi. He was friendly, attentive, and made every drink with care and precision. Christopher’s warm personality and excellent service truly enhanced our experience. He made us…

We met an amazing and professional bartender named Christopher during our stay at Sandals Ochi. He was friendly, attentive, and made every drink with care and precision. Christopher’s warm personality and excellent service truly enhanced our experience. He made us feel welcome every time we stopped by the bar he is a true asset to the Sandals team!

Amazing experience with Sandals Ocho. Exceptional service and Food

Service and food was amazing. Our butlers Eshaan and Dijhanea went above and beyond with making sure our experience was amazing. Hensu bartender was great making an amazing pistachio martini. Would definitely return because of this experience and highly recommend

Service and food was amazing. Our butlers Eshaan and Dijhanea went above and beyond with making sure our experience was amazing. Hensu bartender was great making an amazing pistachio martini. Would definitely return because of this experience and highly recommend